Terms & Conditions

Customer Care

Customer Care Statement - Sober Sense

At Sober Sense, our commitment to our customers goes beyond just providing exceptional products; it extends to delivering a caring and supportive experience that reflects the essence of our brand. We understand that each customer's journey is unique, and we are dedicated to being there for you every step of the way.

1. Empathy and Respect:

We believe in treating every individual with empathy and respect. We understand that seeking support for your journey towards sobriety can be both challenging and rewarding. Our customer care team is here to listen to your concerns, answer your questions, and provide assistance without judgment.

2. Knowledgeable Assistance:

Our customer care representatives are well-informed about our products and services. Whether you're seeking information about our offerings, advice on choosing the right products, or guidance on using our resources effectively, we're here to provide accurate and helpful assistance.

3. Personalized Support:

We recognize that your needs may be unique. Our team is committed to providing personalized support tailored to your specific circumstances. We're here to address your individual concerns and help you find the solutions that work best for you.

4. Prompt Response:

Your time is valuable, and we strive to respond to your inquiries promptly. We aim to provide timely and efficient assistance so you can make informed decisions and continue your journey with confidence.

5. Confidentiality and Privacy:

Your privacy matters to us. Any information you share with us will be treated with the utmost confidentiality and respect. We are committed to maintaining a safe and secure environment for all our customers.

6. Feedback and Improvement:

We value your feedback and actively seek ways to enhance your experience with us. Your suggestions, concerns, and insights play a crucial role in helping us improve our products and services. We welcome your input and are dedicated to constant improvement.

7. Community and Connection:

At Sober Sense, we believe in the power of community and connection. Our customer care extends beyond transactions; it's about building relationships and being part of a supportive community that shares common goals and aspirations.

8. How to Reach Us:

If you have any questions, concerns, or simply want to connect, our customer care team is here for you. You can reach us through info@sobersense.com.au during our business hours. We're excited to assist you on your journey towards a healthier and happier life.

Thank you for choosing Sober Sense. We look forward to being a part of your transformation and providing you with the care you deserve.

Sincerely,

Sober Sense

Privacy & Safety

Last Updated: 02nd June 2023

Welcome to Sober Sense! We are committed to safeguarding your privacy and ensuring your safety while using our website. This Privacy & Safety Statement outlines our practices regarding the collection, use, and protection of your personal information and provides important information about your safety while navigating our platform.

1. Data Collection and Use:

We collect personal information you provide voluntarily when using our website, such as your name, email address, and other relevant details. This information is used to enhance your experience, provide personalized services, and communicate with you about our offerings. We will never share, sell, or lease your personal information to third parties unless explicitly stated or required by law.

2. Cookies and Tracking:

Our website may use cookies and similar technologies to enhance your browsing experience and analyze user trends. These tools do not capture personal information unless you voluntarily provide it. You can manage your cookie preferences through your browser settings.

3. Safety and Security:

Your safety is our priority. While using Sober Sense, we encourage you to follow these safety guidelines:

Protect Your Information: Do not share personal, financial, or sensitive information with other users.
Exercise Caution: Use discretion when sharing personal stories or experiences, keeping in mind the potential impact on your well-being and privacy.
Report Suspicious Activity: If you encounter suspicious or inappropriate behavior on our platform, please report it to us immediately.
Offline Meetings: If arranging offline meetings or interactions, prioritize safety by meeting in public places and informing a trusted friend or family member about your plans.

4. External Links:

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any linked websites.

5. Children's Privacy:

Sober Sense is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such information being collected inadvertently, we will take steps to delete it promptly.

6. Updates and Changes:

We may update this Privacy & Safety Statement periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or by prominently posting a notice on our website.

7. Contact Us:

If you have any questions, concerns, or requests related to your privacy or safety, please contact our Privacy Team at info@sobersense.com.au.

By using Sober Sense, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy & Safety Statement. Your continued use of our website constitutes your ongoing acceptance of these terms.

Thank you for choosing Sober Sense. We are here to provide a safe and supportive environment for your journey towards sensing sobriety.

Payment Methods

At Sober Sense, we want to make your shopping experience as convenient and secure as possible. To ensure a seamless checkout process, we proudly accept a variety of payment methods through Stripe, a trusted and secure online payment platform. Below are the payment methods you can use to make purchases on our website:

1. Credit and Debit Cards: We accept all major credit and debit cards, including:

Visa
Mastercard
American Express
Discover
JCB
Diners Club

2. Mobile Wallets: You can use popular mobile wallet services to pay for your purchases quickly and securely. We currently support:

Apple Pay
Google Pay

3. International Cards: For our international customers, we accept payments from credit and debit cards issued by banks around the world. This makes it easy for customers from different countries to shop with us.

4. Bank Transfers: In select regions, we offer bank transfer options for those who prefer to make payments directly from their bank accounts. Please note that bank transfers may take slightly longer to process compared to other payment methods.

5. Stripe's Security Measures: Your security is of utmost importance to us. When you make a payment through Stripe, your sensitive payment information is encrypted and transmitted securely. We do not store any credit card information on our servers. Stripe follows industry-leading security protocols to protect your data and ensure safe transactions.

How to Pay with Stripe:

During the checkout process, select your desired items and proceed to the payment page.
Choose your preferred payment method from the available options.
Provide the necessary payment details according to your chosen method (card number, expiration date, security code, etc.).
Review your order and payment details before confirming the payment.
Once the payment is authorized, you will receive a confirmation email with your order details.

Note: Please ensure that the information you provide during checkout matches the details associated with your payment method to avoid any processing issues.

Should you encounter any issues during the payment process or have questions about using Stripe, feel free to contact our customer support at info@sobersense.com.au. We are here to assist you and make your shopping experience enjoyable.

Thank you for choosing Sober Sense. We look forward to serving you and providing you with the products you love.